It seems like the new buzz word, that all of us in the IT industry have been hearing about for the last couple of years, is Managed Services. And doesn't it also seem like the definition of Managed Services continues to change depending upon whom you ask? In fact, this term is so new that you'll have a hard time finding a definition for it in the dictionary. Now clear your mind for a moment, discard any existing preconceptions, and for the remainder of this discussion I'll use the following definition when referring to Managed Services deliverables: Any defined set of proactive services that are delivered and prepaid for on a recurring basis.
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