Inventory management and maintaining parts stock levels is a critical business process for distributors and dealers in the automotive industry. One that is becoming increasingly sophisticated. Accurate stock forecasting and inventory optimisation has very clear, positive business implications, including improved stock availability, inventory cost reductions, and ultimately, increased customer satisfaction. In Europe, new developments in the management of this complex process - whose simple aim is to ensure that dealer stock levels meet customer requirements - involve crucial changes in the ordering and buy-back arrangements between distributor and dealer. But the real key to the success of this process is the new, free flow of information between the dealer and distributor and, to a lesser degree, within the dealer networks. The benefits are improved stock availability, improved supply chain management, inventory cost reductions, increased customer satisfaction, consistent flow of information within the network, reduction in frequency of emergency orders and enhanced ability to deal with emergency orders
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